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At Black Ember, we are committed to providing an exceptional shopping experience for our customers, including clear and straightforward shipping policies. We offer free shipping on all orders within the United States.
This shipping policy applies to orders shipped within the United States.
Below are the estimated delivery times for all packages:
Order cutoff time: 11:59 PM (Eastern Standard Time). Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
Order handling time: 7-10 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
Transit time: 15-18 business days (Monday to Friday).
Estimated delivery time: 22-28 business days (Monday to Friday).
We partner with the following reliable carriers for deliveries within the United States, including UPS, and FedEx, DHL Freight to ensure your package arrives safely.
Free Shipping: All orders within the United States qualify for free shipping, with no minimum order requirement.
If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.
Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package's journey on our Order Tracking Page.
Visit our FAQ Page or contact our customer service team.
Store Name: Black Ember
Address: 6610 Illiamna Trail, McHenry, IL 60050, United States
Email: contact@blackember-grill.com
Phone: +1 217-863-9856
Customer Service Hours: Monday–Saturday, 9:00 AM – 5:00 PM (Eastern Standard Time)
Response Time: We aim to reply within 2 business days.
Questions?
Visit our FAQ Page or contact our customer service team.